Software Development Refund Policy:
Custom Software Development :
- Once the development work has commenced or is completed, refunds will not be granted as the software is specifically tailored to the client's requirements.
- In exceptional cases where Webbuilders fails to meet agreed-upon milestones or if severe quality issues arise, a partial refund or credit may be considered at the discretion of the company.
- Refund requests must be submitted in writing within 30 days of project completion or the identification of the issue.
Pre-built Software:
- Refunds for pre-built software products will be evaluated on a case-by-case basis.
- Customers must submit a written refund request within 14 days of the software purchase.
- Refunds will be considered if the software fails to meet specified features or compatibility requirements as outlined by Webbuilders.
- Additional services or add-ons purchased alongside the software product may be excluded from the refund.
Hosting Provider Refund Policy:
Shared Hosting:
- Customers can cancel their shared hosting plans within 30 days of the initial purchase to be eligible for a refund.
- The refund amount will be calculated based on the remaining unused portion of the hosting service, excluding any setup fees or domain registration fees.
- If the customer has utilized the hosting service for more than 30 days, refunds may not be available for the remaining duration.
VPS/Dedicated Hosting:
- Customers may be eligible for a full or partial refund during a trial period, as stated at the time of purchase.
- Once the trial period is over or if the customer has used the hosting service for a specific duration, refunds may not be applicable.
- Webbuilders reserves the right to evaluate refund requests on a case-by-case basis, considering factors such as technical issues or service interruptions caused by the company.
General Guidelines:
- All refund requests must be made in writing and sent to Webbuilders through a designated communication channel.
- Webbuilders will review each refund request and may require additional information or evidence to support the claim.
- Refunds will be issued using the original payment method, and any associated transaction fees may be deducted from the refund amount.
- Webbuilders retains the right to modify or update the refund policy at its discretion, with prior notice provided to customers through appropriate communication channels.